Abu Dhabi International Airport

Abu Dhabi International Airport has been awarded the Best Improvement Award for the Middle Eastern region in 2009 by the Airports Council International (ACI), the international association of the world's airports.

The airport ranked top in eight customer service categories that demonstrate the efficiency of the airport, the service offered and the helpfulness of the staff in the recent ACI ASQ (airports service quality) results for the Middle East Region - a key benchmark for customer service in the global airports’ industry.

“The awards recognise those airports that have made the most progress in improving service quality,” said Craig Bradbrook, ASQ programme director.

“The 2009 passenger ratings show that despite the economic crisis, overall satisfaction at airports increased by almost three percent worldwide compared to 2008,” he added.

Ahmad Al Haddabi, senior vice president of airports operations for Abu Dhabi Airports Company (Adac), said: “Naturally, we thank our customers and passengers for affording us these ratings; they clearly vindicate the hard-work of all our staff and related agencies at the airport who are striving to ensure Abu Dhabi offers some of the world’s best airport environments.” – TradeArabia News Service